.escalation-section {
    padding: 104px 0;
    background: white;
}

.section-header {
    max-width: 625px;
    width: 100%;
    margin-bottom: 50px;
}

.section-header h2 {
    font-size: 35px;
    line-height: 42px;
    color: #000;
    margin-bottom: 24px;
    font-weight: 700;
}

.section-header p {
    color: #000;
    font-size: 18px;
    line-height: 1.8;
    font-weight: 500;
}

.response-times {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 20px;
    margin-bottom: 60px;
}

.response-card {
    padding: 18px 26px 26px;
    border-radius: 4px;
    border: 1px solid #E8E8E8;
    display: flex;
    flex-direction: column;
    
}

.response-icon {
    width: 51px;
    height: 51px;
    margin-bottom: 16px;
}

.response-card strong {
    font-size: 16px;
    font-weight: 600;
    color: #48525A;
    line-height: 1.5;
    margin-bottom: 10px;
    display: block;
}

.response-card span {
    font-size: 20px;
    color: #000;
    font-weight: 700;
    line-height: 1.4;
    display: block;
    margin-bottom: 4px;
}

.response-card p {
    color: #48525A;
    font-weight: 400;
    font-size: 16px;
    margin-bottom: 0;
    line-height: 1.4;
}

.step-wrapper {
    display: flex;
    margin-bottom: 0;
    position: relative;
}

.step-number {
    width: 50px;
    height: 50px;
    background-color: #F0F1FF;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 20px;
    font-weight: 700;
    color: #2D2E83;
    flex-shrink: 0;
    z-index: 2;
    position: relative;
}

.step-connector {
    position: absolute;
    left: 24px;
    top: 50px;
    width: 1px;
    /* height: calc(100% - 50px); */
    height: 100%;
    background-color: #E8E8E8;
    z-index: 1;
}

.step-wrapper:last-child .step-connector {
    display: none;
}

.accordion-wrapper {
    flex: 1;
    margin-left: 20px;
}

.accordion-item {
    background-color: #ffffff;
    border-radius: 4px;
    margin-bottom: 48px;
    overflow: hidden;
    border: 1px solid #E8E8E8;
}

.accordion-header {
    padding: 24px;
    cursor: pointer;
    position: relative;
    transition: background-color 0.3s ease;
}

.accordion-header:hover {
    background-color: #fafafa;
}

.authority-label {
    font-size: 16px;
    font-weight: 600;
    color: #43566B;
    margin-bottom: 16px;
    text-transform: capitalize;
    letter-spacing: 0.5px;
    padding: 8px 12px;
    border-radius: 8px;
    background-color: #F0F5F9;
    max-width: max-content;
}

.authority-label.internal {
    color: #43566B;
    background-color: #F0F5F9;
}

.authority-label.external {
    color: #F00013;
    background-color: #FFF3F2;
}

.accordion-title {
    font-size: 24px;
    line-height: 1.2;
    font-weight: 700;
    color: #000;
    padding-right: 22px;
    margin-bottom: 10px;
}


.accordion-description {
    font-size: 16px;
    color: #48525A;
    line-height: 1.4;
    font-weight: 600;
    
}
p.accordion-description {
    margin-bottom: 0;
}

.accordion-toggle {
    position: absolute;
    top: 30px;
    right: 24px;
    width: 100%;
    background: transparent;
    border: none;
    text-align: left;
    font-size: 16px;
    font-weight: 500;
    cursor: pointer;
    transition: transform 0.3s ease;
}

.accordion-toggle::after {
    content: "";
    position: absolute;
    right: 0;
    top: 50%;
    width: 8px;
    height: 8px;
    border-right: 2px solid #333;
    border-bottom: 2px solid #333;
    transform: translateY(-50%) rotate(45deg);
    transition: transform 0.3s ease;
}

.accordion-item.active .accordion-toggle::after {
    transform: translateY(-50%) rotate(-135deg);
}



.accordion-content {
    overflow: hidden;
    height: 0;
    padding: 0 24px;
    transition: height 0.4s ease;
}


.accordion-item.active .accordion-content {
    padding: 0 24px 24px;
}

.content-section {
    border-top: 1px solid #E8E8E8;
    padding-top: 30px;
}

.content-row {
    display: flex;
    column-gap: 40px;
    row-gap: 30px;
    /* margin-bottom: 16px; */
    flex-wrap: wrap;
}

.content-column {
    max-width: 350px;
    width: 100%;
    color: #000;
    /* min-width: 310px; */
}

.content-column h4 {
    font-size: 18px;
    line-height: 1.6;
    font-weight: 600;
    color: #000;
    margin-bottom: 8px;
}

.content-column p {
    font-size: 16px;
    color: #48525A;
    line-height: 1.6;
    margin-bottom: 0;
}
.content-column a{
    color: #48525A;
}
.content-column a:hover{
   color: #2D2E83;
}
.notice-column{
    background-color: #F0F1FF;
    padding: 12px 14px;
    border-left: 2px solid #2D2E83;
    margin-bottom: 40px;
   
}
.notice-column h3{
    font-size: 16px;
    font-weight: 600;
    color: #2D2E83;
    line-height: 1.6;
}
.notice-column p{
    font-size: 16px;
    font-weight: 500;
    color: #000;
    line-height: 1.4;
    margin-bottom: 0;

}
.step-bottom-line{
    padding: 30px 40px;
    background-color: #F0F1FF;
    /* border-radius: 4px;  */
    margin-top: 40px;
    border-left: 4px solid #2D2E83;
    color: #000;
}
.step-bottom-line h4 {
    font-size: 26px;
    line-height: 30px;
    color: #000;
    margin-bottom: 24px;
    font-weight: 700;
}

.step-bottom-line p {
    color: #000;
    font-size: 18px;
    line-height: 1.8;
    font-weight: 500;
}
.step-bottom-line p:last-child {
    margin-bottom: 0;
}
.step-bottom-line p a{
    color: #000;
}
.step-bottom-line p a:hover{
    color: #2D2E83;     
}

@media (max-width: 1599px) {
    .escalation-section {
        padding: 80px 0;
    }
    .content-column {
        max-width: 40%;
    }
}

@media (max-width: 1399px) {
    .escalation-section {
        padding: 70px 0;
    }
}

@media (max-width: 1024px) {

    .content-row {
        gap: 30px;
    }

    .accordion-item {
        margin-bottom: 30px;
    }

    .escalation-section {
        padding: 60px 0;
    }

    .section-header h2 {
        margin-bottom: 15px;
    }

    .response-times {
        grid-template-columns: repeat(2, 1fr);
    }
    .step-bottom-line{
        padding: 25px 30px;
        margin-top: 30px;
    }
    .step-bottom-line h4 {
        font-size: 22px;
        line-height: 26px;
        margin-bottom: 20px;
    }

    .step-bottom-line p {
        font-size: 16px;
    }
    .content-column {
        max-width: 100%;
    }
}

@media (max-width: 768px) {

    .section-header {
        margin-bottom: 30px;
    }

    .section-header h2 {
        font-size: 28px;
        line-height: 1.3;
        margin-bottom: 15px;
    }

    .section-header p {
        font-size: 16px;
    }

    .step-wrapper {
        align-items: flex-start;
    }

    .step-number {
        width: 40px;
        height: 40px;
        font-size: 16px;
    }

    .step-connector {
        top: 40px;
        left: 20px;
    }

    .accordion-wrapper {
        margin-left: 12px;
    }

    .accordion-item {
        margin-bottom: 25px;
    }

    .accordion-title {
        font-size: 18px;
    }

    .accordion-description {
        font-size: 14px;
    }
    .accordion-toggle{
        top: 26px;
        right: 18px;
    }
    .content-row {
        flex-direction: column;
        gap: 20px;
    }

    .content-column {
        max-width: 100%;
        min-width: unset;
    }

    .stage-description {
        font-size: 15px;
    }

    .escalation-section {
        padding: 50px 0;
    }

    .response-times {
        grid-template-columns: repeat(1, 1fr);
    }
    .notice-column{
        margin-bottom: 20px;
    }
    .step-bottom-line{
        padding: 20px 25px;
        margin-top: 30px;
    }
    .step-bottom-line h4 {
        font-size: 20px;
        line-height: 24px;
        margin-bottom: 20px;
    }

    .step-bottom-line p {
        font-size: 16px;
    }
    .content-column {
        max-width: 100%;
    }

}

@media (max-width: 575px) {

    .section-header h2 {
        font-size: 26px;
        margin-bottom: 12px;
        line-height: 1.2;
    }

    .step-number {
        width: 36px;
        height: 36px;
        font-size: 14px;
    }

    .step-connector {
        top: 36px;
        left: 18px;
    }

    .accordion-header {
        padding: 16px;
    }

    .escalation-section {
        padding: 40px 0;
    }
    
    .notice-column p{
        font-size: 14px;
    }

    .step-bottom-line{
        padding: 20px ;
        margin-top: 30px;
    }
    .step-bottom-line h4 {
        font-size: 18px;
        line-height: 24px;
        margin-bottom: 15px;
    }

    .step-bottom-line p {
        font-size: 15px;
        line-height: 1.7;
    }
    /* .step-bottom-line p br{
        content: "";
        display: block;
        margin-bottom: 8px;

    } */
}