We believe in resolving concerns with transparency to build lasting customer trust.
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Our four-tier escalation system ensures comprehensive review and fair resolution at every stage
Monday to Friday
Via Registered Email/SMS
Standard vs Complex
Your first point of contact for any query or grievance.
Customer Service, RAR Fincare Limited, New No 33, Old No 8, Venkatesan Street, T. Nagar, Chennai - 600 017
Management level oversight for unresolved first-level complaints.
If response was not provided within 10 days or resolution provided at Level 1 does not meet your expectations, you can approach our Customer Service Head through any of our access channels mentioned below.
Customer Service Head, RAR Fincare Limited, New No 33, Old No 8, Venkatesan Street, T. Nagar, Chennai - 600 017
Designated statutory officer for formal internal redressal.
If response was not provided within 10 days or resolution provided at Level 2 does not meet your expectations, you can approach the Grievance Redressal Officer through any of our access channels mentioned below.
Mr. Anand S
External regulatory body for final independent adjudication.
If your complaint is not resolved within 30 days from the date of lodging or within 60 days for complex issues (you will be intimated specifically for extended timeline for complex issues), you may escalate the matter to the RBI Ombudsman or the Regional Office of the Department of Supervision – RBI.
Online: https://cms.rbi.org.in
Centralised Receipt and Processing Centre Reserve Bank of India, 4th Floor, Sector 17 Chandigarh-160017
Toll-Free:14448 (9:30 AM-5:15 PM)
Reserve Bank of India,Fort Glacis,
Chennai - 600 001
Tel: 044-25399170 / 044-25395964
Fax: 044-25395488
Hindi, English, Regional Languages
Mr. R Venkatasubramanian Principal Nodal Officer
Email: nodalofficer@rarfincare.com
Phone: 044 - 2435 6506
RAR Fincare Limited New No. 33, Old No 8, Venkatesan Street T Nagar, Chennai 600 017.
File your complaint through our website or contact center.
Receive a reference number and real-time status updates.
Our team investigates and resolves within defined timelines.
Receive detailed feedback and closure confirmation.